The Client:

A luxurious Belgian chocolatier boutique and café in Strand Street, Douglas requires an eligible candidate to fill the role of Boutique Assistant to support the Store Manager. 

The Role: 

• Boutique Retail Assistant duties will include but are not limited to: 
• Assist customers with queries and purchases, ensuring they leave having had a great experience. 
• Confidently display a sound knowledge of the complete product range, all promotional campaigns, discounts & allergens. 
• Operating the till and seeing sales through from beginning to end including appropriate packaging & gift wrapping. 
• Complete the required barrister training and display competence in the making and serving of premium coffee and hot chocolate products to the required standard to our customers. 
• Displaying a understanding of the core values of the brand and always aiming to deliver a five star customer service to every customer, every time, including kerbside delivery. 
• Maintaining stock levels and a clean and tidy shop. 
• Assisting with the smooth running of the shop. 
• Ad hoc tasks and administration which could include cashing up, correctly following all the required procedures when opening or closing the store and assisting with the processing of online purchases. 

The successful candidate will: 

• Act as an ambassador for the brand, as you will be the first person customers meet and therefore you must be composed, professional, well-groomed and articulate. 
• Maintain and display clear competency after completing any required training programme. 
• Successfully complete a probation period of 6 months followed by a performance review.
• Be flexible, proactive and able to use their initiative. 
• Be a team player with excellent verbal & written communication skills. 
• Be accountable, reliable and a quick learner. 
• Preferably have previous customer service experience within the high-end retail industry.
• Be offered an opportunity to work and gain experience within the high-end confectionery market with scope for career development.

The details:

• Boutique opening hours are usually from 10am – 5pm but are subject to change in accordance with BST (British Summer Time) and flexibility will be required during these months.
• You will be paid an hourly rate, subject to the usual statutory deductions for I.T.I.P and N.I.C

Kindly summit your covering letter and CV by email: info@bcboutique.im